Phyllis directs the activities of the Communications and Stakeholder Outreach function for the Small Business/Self-Employed division. Under her direction, CSO delivers education and outreach to more than 57 million SB/SE taxpayers, and internal communications to more than 26,000 SB/SE employees. CSO also engages with more than 2500 national and local industry and tax professional organizations to provide information and gather feedback on IRS policies, practices and procedures. CSO serves as the central point of contact on all SB/SE matters related to TIGTA, GAO and Legislative Affairs. Through the IRS Disaster Assistance and Emergency Relief program, Phyllis directs servicewide efforts to provide administrative tax relief to taxpayers and tax practitioners who have been affected by major disasters or emergencies. Phyllis began her IRS career in 2000 in the Executive Development Program in Washington, D.C. Since then she has held other positions including acting deputy director for the Office of Tax Administration Coordination; Business Marketing Services director; Industry Liaison chief, where she was responsible for outreach related to small business and industry partners; Stakeholder Liaison Headquarters director; and SB/SE Communications director. Prior to her current position, Phyllis served as the assistant to the IRDM executive. Before joining the IRS, Phyllis enjoyed a long management and executive career in the financial services industry with Bank of America. She earned both an M.B.A. and B.S. in Finance from the University of Maryland, College Park. |
