Streaming Media System Requirements & Troubleshooting Assistance
NOTE: To view the synchronized slide presentations and polling using Microsoft's Windows Media, a setting must be confirmed within Microsoft's Windows Media Player. Please follow the steps below. Click here for an illustration.
Click Start >> Programs >> Windows Media Player or Click Start >> Run >> type in wmplayer, click OK
Click Tools >> Options, then select the Security Tab (If the Tools Menu is not visible, Press Ctrl + M)
Select “Run script commands when present” and “Run script commands and rich media streams when the Player is in a Web page.”
Close Windows Media Player
Note to Firefox 4 Users: After upgrading to Firefox 4 you may lose the ability to access Windows Media content through the Windows Media plug-in. The problem is caused by an incompatibility with the RealPlayer Browser Record Plug-in Extension, version 14.0.2 or earlier. To Fix the problem you can upgrade to the latest version of Real Player by clicking here or remove the Extension from Firefox by following the steps below:
Open Real Player
If your Real Player has a Tools menu item, click Tools >> Preferences… otherwise click the dropdown in the upper left of the player window and choose Preferences…
Under Category choose Download & Recording
Uncheck the checkbox "Enable Web Download & Recording for these installed browsers" then click OK
NOTE: If you are using Firefox and a blank browser window is opened when a slide is being pushed out, please follow the steps below to correct this issue.
This issue occurs because the Windows Media player browser plug-in was installed in Firefox.
This Firefox plug-in does not function properly with Windows Media scripting. You will need to disable this for the webcast to function properly.
To disable the plug-in you will need to navigate to the Firefox folder and rename the plug-in(dll file).
The default folder: C:\Program Files\Mozilla Firefox\plugins The file name is np-mswmp.dll
You will need to rename this file to Xnp-mswmp.dll (To rename a file, you can right click the file and select Rename)
For Windows operating systems, you must have either Microsoft Internet Explorer 6+ or Firefox 3+. For the Mac operating systems, you must have Mozilla Firefox 3+.
You can download a version of each browser by clicking on the icons below.
Browser security settings must have ActiveX and Plug-ins enabled. Please follow the steps below. Click here for an illustration.
Click Tools >> Internet Options
Click the Security Tab >> Click the Custom Level button
Scroll down to Run ActiveX controls and plug-ins >> Select enable
If the slides do not advance for Internet Explorer 8 users, they may need to change a security setting in their Internet options. The “Navigate windows and frames across different domains” setting needs to be enabled. It is set to disable by default. Please follow the steps below to correct this issue. Click here for an illustration.
Click on Tools >> Internet Options >> Security Tab >> Click Custom Level button.
Scroll down to where it says “Navigate windows and frames across different domains” and Enable the setting.
A fast connection to the Internet -- such as T1, DSL, or cable modem -- will greatly enhance your experience in viewing our rich media content. If your connection is slower - a dialup modem, for example - you may experience constant buffering, this is due to the bandwith requirements of the streaming media technology.
You need to have ports 554 and 1935 open. If your media player is configured for port 80 you still may receive streaming media. If you are unable to receive streaming media please contact your network administrator.
Network Administrators, click here for more information.
If you are listening or viewing in your office, is there a firewall, proxy server, or other security system in place that blocks audio/video streams? Please contact you system administrator about possible blocks on streaming media.
Click here for instructions on how to set your Windows media player to accept the stream over HTTP