Advisories NOTE: To view the synchronized slide presentations and polling using Microsoft's Windows Media, a setting must be confirmed within Microsoft's Windows Media Player. Please follow the steps below. Click here for an illustration. Click Start >> Programs >> Windows Media Player or Click Start >> Run >> type in wmplayer, click OK Click Tools >> Options, then select the Security Tab (If the Tools Menu is not visible, Press Ctrl + M) Select “Run script commands when present” and “Run script commands and rich media streams when the Player is in a Web page.” Click OK. Close Windows Media Player Note to Firefox 4 Users: After upgrading to Firefox 4 you may lose the ability to access Windows Media content through the Windows Media plug-in. The problem is caused by an incompatibility with the RealPlayer Browser Record Plug-in Extension, version 14.0.2 or earlier. To Fix the problem you can upgrade to the latest version of Real Player by clicking here or remove the Extension from Firefox by following the steps below: Close Firefox Open Real Player If your Real Player has a Tools menu item, click Tools >> Preferences… otherwise click the dropdown in the upper left of the player window and choose Preferences… Under Category choose Download & Recording Uncheck the checkbox "Enable Web Download & Recording for these installed browsers" then click OK NOTE: If you are using Firefox and a blank browser window is opened when a slide is being pushed out, please follow the steps below to correct this issue. This issue occurs because the Windows Media player browser plug-in was installed in Firefox. This Firefox plug-in does not function properly with Windows Media scripting. You will need to disable this for the webcast to function properly. To disable the plug-in you will need to navigate to the Firefox folder and rename the plug-in(dll file). The default folder: C:\Program Files\Mozilla Firefox\plugins The file name is np-mswmp.dll You will need to rename this file to Xnp-mswmp.dll (To rename a file, you can right click the file and select Rename) Close Firefox and launch a new session.

Minimum System Requirements Hardware Operating System Media Players Internet Browsers Browser Security Settings Internet Connection JavaScript Popup Blockers Cookies Streaming Media Ports Firewalls and Proxy Servers Known Issues

Test Your System Click here to test your system to determine if you can receive streaming media.

Downloads Click on the icons below to download these free applications.          Microsoft Silverlight is already installed!

Contact Technical Support Click here to contact technical support.

Hardware • 400 MHz or faster • 128 MB RAM • 16 bit sounds card • 256 color video card • Speakers • A screen resolution of 1024X768 is recommended Back to Top Operating System • Microsoft Windows XP/Vista/Windows 7 (or) • Apple Mac OS X 10.3 If you are running one of the following operating systems: Unix or Mac, please use Flash Streaming if available or you may experience issues viewing and/or listening to the event. Back to Top Media Players You must have one of the following streaming media players and versions installed on your computer: • Adobe Flash 9+ (Slides) • Adobe Flash 10.1+ (Video) • Microsoft Silverlight 2 or later • Microsoft Windows Player 9 or later Click on the icon below to download the media player.          Microsoft Silverlight is already installed!                        Back to Top Internet Browsers For Windows operating systems, you must have either Microsoft Internet Explorer 6+ or Firefox 3+. For the Mac operating systems, you must have Mozilla Firefox 3+. You can download a version of each browser by clicking on the icons below.                 Back to Top Browser Security Settings Browser security settings must have ActiveX and Plug-ins enabled. Please follow the steps below. Click here for an illustration. Click Tools >> Internet Options Click the Security Tab >> Click the Custom Level button Scroll down to Run ActiveX controls and plug-ins >> Select enable Click OK If the slides do not advance for Internet Explorer 8 users, they may need to change a security setting in their Internet options. The “Navigate windows and frames across different domains” setting needs to be enabled. It is set to disable by default. Please follow the steps below to correct this issue. Click here for an illustration. Click on Tools >> Internet Options >> Security Tab >> Click Custom Level button. Scroll down to where it says “Navigate windows and frames across different domains” and Enable the setting. Click OK Back to Top Internet Connection A fast connection to the Internet -- such as T1, DSL, or cable modem -- will greatly enhance your experience in viewing our rich media content. If your connection is slower - a dialup modem, for example - you may experience constant buffering, this is due to the bandwith requirements of the streaming media technology. Back to Top JavaScript You need to have JavaScript enabled to use the advanced features of this website. Please consult your browser documentation on how to enable JavaScript or consult your network administrator. Back to Top Popup Blockers This site makes use of popup windows for advanced features such as URL pushes and exit surveys. Please set your popup blocking software to accept popup windows from this website. Back to Top Cookies You need to have cookies enabled to use the advanced features of this website. Please consult your browser documentation on how to enable cookies or consult your network administrator. Back to Top Streaming Media Ports You need to have ports 554 and 1935 open. If your media player is configured for port 80 you still may receive streaming media. If you are unable to receive streaming media please contact your network administrator. Network Administrators, click here for more information. Back to Top Firewalls and Proxy Servers If you are listening or viewing in your office, is there a firewall, proxy server, or other security system in place that blocks audio/video streams? Please contact you system administrator about possible blocks on streaming media. Click here for instructions on how to set your Windows media player to accept the stream over HTTP Back to Top Known Issues • If you are having issues streaming Windows Media on the Mac platform please choose the flash option if available. Back to Top